Ticket lifecycle
Create, classify, escalate, and resolve tickets inside the same operating model that already holds alert, device, and automation context.
Service Delivery & Billing
One control plane for service execution and commercial accountability
47Dynamics connects operational delivery and commercial control in the same tenant-safe system. Tickets, work orders, schedules, SLA automation, invoices, payments, and contract governance are handled as one governed workflow rather than fragmented across disconnected tools.
What the service-operations layer covers
Work orders and scheduling
Turn service demand into assigned work orders and scheduled actions with explicit state changes, approvals, and field-delivery traceability.
Billing and contracts
Carry service delivery into invoicing, payment tracking, contract terms, and commercial evidence so operational work maps cleanly to what the customer is billed for.
Operational event model
| Workflow area | Events / controls | Why it matters |
|---|---|---|
| Ticket intake | Ticket created, AI auto-classified | Cuts triage time and makes intake consistent across tenants and operators |
| SLA control | Auto-escalated or breach prevented through workflow logic | Turns SLA performance into an active control surface instead of a passive report |
| Execution | Workflow approval requested, workflow executed, work-order state changed | Maintains operator control while still automating predictable service actions |
| Scheduling | Schedule entries and assigned field work | Links customer commitments to actual delivery capacity |
Commercial control without losing security posture
Invoices, payments, contracts
The platform already carries invoices, payments, and contracts as first-class backend domains. That means commercial operations are not bolted on later; they are part of the same model as service execution and tenant governance.
PCI-aware payment handling
Payment data is handled through tokenization rather than raw card storage. This keeps the billing layer commercially useful without weakening the security and audit model around sensitive payment operations.
Why MSP operators care
Less swivel-chair work
When tickets, device context, automation decisions, and billing evidence live in one platform, teams spend less time reconciling data between PSA, RMM, and finance tools.
Stronger SLA execution
SLA prevention and escalation events make service commitments operationally visible before a breach becomes a customer-facing problem.
Cleaner commercial evidence
Service work, approvals, and commercial outcomes can be reviewed together, making QBRs, customer disputes, and contract renewals easier to defend with evidence instead of opinion.
Review operational and commercial flow together, not in isolation
If your current stack splits ticketing, execution, and billing across multiple disconnected tools, we can map the handoff failures, SLA blind spots, and commercial leakage that follow. Then we show how 47Dynamics consolidates those surfaces into one governed model.
